Service
that arrives.

Medsportiv® Delivery & Service.

Payment options:

How can I pay at Medsportiv in Germany?

You can pay with us by

►Prepayment
►direct debit*
►PayPal
►instant bank transfer

Medsportiv GmbH reserves the right to exclude certain payment methods in individual cases.

(*Debits are always made after the goods have been shipped).

Contact:

How do I reach Medsportiv GmbH?

You can reach us around the clock by email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Or also by phone from Monday to Friday from 09.00 to 13.00 under +49 (0) 2405 42608 0 (Fax: +49 (0) 2405 42608 34).

Customer data:

Is it possible to specify a delivery address different from the billing address?

This is possible under the link 'different delivery address' when entering personal data during the ordering process.

You can use this function if, for example, you are not available at home during the day and you would like to have the products delivered to your workplace.

What security does Medsportiv offer regarding my personal data?

In order to process your order, we need to ask you for your email address, your name, your shipping address, and depending on the payment method, your bank routing number and your account number. This is because we take the security of your data seriously.

Medsportiv GmbH uses the so-called 'Secure Socket Layer' (SSL) to transfer customer data in the ordering process and on our forms on the pages Consulting, Contact and Sales Partner. Such encryption is possible with all commercially available browsers. All information transmitted using this globally used, particularly secure method is encrypted with 128-bit before it is sent to us.

All systems in which we store your customer data are password protected and only accessible to a certain group of people. This group of people is prohibited by strict security requirements from disclosing it to third parties.

Product offer:

Who can I contact if I have questions about Medsportiv GmbH products?

We will be happy to answer your questions. Please send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

How long are special offers valid?

ll special offers are valid while stocks last.

Do you send free samples?

Free samples are provided in special cases. Please send us a corresponding request by e-mail.

Ordering:

How can I place an order?

Shopping online at Medsportiv is fast, convenient and secure. And this is how it works:

1) Select products and add them to the shopping cart.

Please select the desired items and add them to your shopping cart. As soon as you have added a product to the shopping cart, the newly added products will be displayed in the shopping cart display. The shopping cart display is located on all store pages on the top left. So you can always see which items are already in your shopping cart. The total price of all selected products is also displayed here.

All products that are in the shopping cart, you can of course remove again or change the number. The products you have selected do not obligate you in any way to purchase. You can now continue shopping and select more products from the menu.

2) Proceed to checkout and complete the order.

After entering your email address, you can now enter billing and shipping address and your payment details in our data form. When you have finished filling out the form, confirm your acceptance of the terms and conditions and simply click on 'Submit Order'.

Now your order and your data will be transferred to Medsportiv. You can also send your order by fax or letter.

What is the minimum order quantity?

There is no minimum order quantity.

How can I correct my order after I have sent it?

In case of prepayment this is possible without any problems, otherwise unfortunately only conditionally. If you need to correct your order, just call our hotline at 02405 42608 0. We will then make the correction as long as your shipment has not yet been sent.

Can I cancel my order?

In case of prepayment this is possible without any problems, otherwise unfortunately only conditionally. Incoming orders will be packed and shipped by Medsportiv immediately. If you wish to cancel your order, please call our hotline immediately at 02405 42608 0. Please understand if your desired cancellation is no longer possible.

Will I be informed about the status of the order?

You will receive an e-mail from Medsportiv. The order confirmation will be sent directly to you after your online order has been successfully processed. By the way, you can check the delivery status at any time by calling +49 (0) 2405 42608 0.

Can I also order by phone or fax?

Yes, of course. You can reach us from Monday to Friday from 09.00 to 13.00 by phone at +49 (0) 2405 42608 0 and by fax at +49 (0) 2405 42608 34.

Delivery:

To which countries does Medsportiv deliver?

In our online store you can place orders for Germany, Netherlands, Belgium, Luxembourg, Austria, Denmark and Switzerland. If your country is not listed in the order process, please simply send us your order by e-mail and/or ask for the shipping costs that apply to you.

How fast will my order be delivered in Germany?

Orders with prepayment will be shipped immediately after receipt of money. In case of direct debit, instant bank transfer or invoice, the goods will be shipped on the same day as the order, provided that the order is received by 14:00, otherwise the goods will be shipped the next day.

What can I do if I am not at home when the goods are delivered?

If the delivery driver does not meet anyone, you will receive a notification card. You can then use this card to arrange another delivery appointment. Alternatively, you can pick up the goods in person at the relevant post office within the following 7 days.

If you are often away from home, you can ensure that the goods are left on your doorstep or with a neighbor in your absence by signing once at your responsible post office. This will then automatically apply to all subsequent deliveries. Alternatively, you can also select a different delivery address, e.g. your workplace, when entering your personal data.

Can I have the order sent to me on a desired date?

Unfortunately, at the moment it is not possible to arrange fixed delivery times for orders.

Complaint of articles:
What is Medsportiv's return address?
Medsportiv GmbH
St. Jobser Street 53
52146 Würselen
Germany
Phone: +49 (0) 2405 42608 0
Fax: +49 (0) 2405 42608 34
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

When and how can I return an article?

At Medsportiv GmbH you can return all articles within the right of withdrawal.

What happens if the delivery does not arrive in perfect condition?

Please contact our Medsportiv GmbH service team by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone (+49 (0) 2405 42608 0).

Medsportiv® Service. We are there for you.